The name balanced scorecard comes from the idea of looking at strategic measures in addition to traditional financial measures to get a more balanced view of performance. The book provides an excellent complement to the two kaplan. The balanced scorecard as a practical tool for global. Present about roi, return on investment, growth, fixed costs, profit. Maximizing performance and maintaining results, second edition by paul niven paul harmon october 07, 2008 this is the second edition of paul nivens popular stepbystep approach to developing a balanced scorecard system. The information included is fictional and is provided to simply demonstrate the process. A balanced scorecard is a performance metric used in strategic management to identify and improve various internal functions of a. Balanced scorecard basics communicat business systems. This is accomplished by linking everything together.
The balanced scorecard definesthe key matrixes you should examine and how. Kaplan and norton describe the innovation of the balanced scorecard as follows. Anytown hospital has just finished a twoday retreat where they revised and updated their mission and vision statements and drafted a strategic plan. In addition, it can help provide information on the chosen strategy more. Prezi presentation template with a 3d balanced scorecard diagram concept. Balanced scorecard is a strategy performance management tool a semistandard structured report, that can be used by managers to keep track of the execution of activities by the staff within their control and to monitor the consequences arising from these actions the phrase balanced scorecard primarily refers to a performance management report used by a management team, and typically. The balanced scorecard is a workshop technique for establishing the most useful high level measures by which to monitor your companys units progress and performance against its strategic goals. The balanced scorecard has emerged as a proven and effective tool in our quest to capture, describe, and translate intangible assets into real value for all of an organizations stakeholders and, in the process, to allow. Once an organisation has committed to the balanced scorecard model, a thirdparty facilitator can be brought in to manage a strategy workshop and bring an unbiased view to the scorecard development process. Embedding the balanced scorecard in the organizations management system is the title of the books third part, and marks the scorecard s tran sition from a measurement system to a strategic management tool. A proper balanced scorecard can predict the effectiveness of an organisations strategy through a series of linked performance measures based on four. A new challenge article pdf available in journal of management development 285. The main stages in designing and implementing a balanced scorecard are.
Its objective is to translate an organizations mission and vision into actual operational actions strategic planning. Using the balanced scorecard as a strategic management system. Each person describes how the organization can create value by linking strategic objectives in a cause and effect relationship. Since employees cant understand strategies clearly, bsc can translate those strategies into performance and help employee align themselves with strategies. Balanced scorecard examples and templates smartsheet. Balanced scorecard is a general diagram used to measure the effectiveness of an activity compared to the strategic plans of a business.
The real power of a properly developed balanced scorecard is that it links the performance measures to the organisations strategy. Developed uniquely for your company, this holistic system enables you to maintain focus and move in a cohesive, consistent direction. Its a great team building activity, process management tool and, when you do it properly, you end up with an action plan thats fully. Balanced scorecard, might conjure up an initial impression of a table of measurements or key performance indicators, it is in fact a process comprising of a number of carefully interlinked steps. The template here helps you to understand the important terminologies. Balanced scorecard basics balanced scorecard institute. My experiences as a balanced scorecard practitioner with a large canadian company taught me that tremendous results are possible with the tool, but to attain.
What follows, provides guidance and advice on the development and implementation of a balanced scorecard for those organisations considering the introduction of a. Conceptual foundations of the balanced scorecard working paper. Despite the best intentions of those at the top, lofty statements about becoming best in class, the. The balanced scorecard as a performance management tool. It provides a framework for measuring company strategy and performance, which translates your strategy into a setof tangible objectives. A balanced scorecard model helps you take stock of your organizations performance against four different perspectives or components.
If you need help in creating a detailed balanced scorecard with elaborate data on the problem, journey and the steps taken, this template would be handy with its essayed description. The balanced scorecard focuses on factors that create longterm value traditional financial reports look backward reflect only the past. By observations of what managers do with the balanced scorecard bsc, the purpose of the paper is to discuss how further. Scorecard development can be very rapid a few weeks, or as long as a year, depending on the scope and complexity of the scorecard and. Introduction performance measurement has been a popular topic for both industrialists and academics.
Strategy,execution,strategic planning,strategy focused organization,balanced scorecard,organizational development item. Keywords balanced scorecard, bsc, performance management, performance measurement 1. David norton and i introduced the balanced scorecard in a 1992 harvard business. For example, if a hospital assesses patient satisfaction and discovers balances one of the reasons the balanced scorecard has been so. The balanced scorecard abridged the balanced scorecard118 aug 20 free essay. Align ing every employees actions with overall organizational goals is the subject of chapter eight. Strategic performance measurement using balanced scorecard. To advance institutional performance by building individual, team, and organizational capability. Smartdraws balanced scorecard software is the easiest way to create presentationready balanced scorecards and other strategic planning. Norton the balanced scorecard tracks all the important elements of a companys strategyfrom continuous improvement and partnerships to teamwork and global scale.
Definition and concept an approach to the provision of information to the management to assist with. If the inline pdf is not rendering correctly, you can download the pdf file here. I want you to know, the distraught manager said, that i believe in the mission statement. Procuringgrowth balancedscorecard 4 may address including economic, financial, social and environmental factors, illustrating how. Balanced scorecard software free bsc templates smartdraw. Scribd is the worlds largest social reading and publishing site. The balanced scorecard can therefore form a large part of performance monitoring activity for health and care managers. The different approaches of management research areas have given different definitions of performance management system. The balanced scorecard ppt will be filled with all notes of all participants. The balanced scorecard includes your overarching objectives, measures. Using the balanced scorecard as a strategic management.
There are plenty of organisations that have adapted the balanced scorecard, here is an example. The key problem that kaplan and norton identified in the business of the day was that many companies tended to manage their businesses based solely on financial measures. Balanced scorecard step by step guides readers through the processes required for a successful balanced scorecard project. Introduction the balanced scorecard is a strategic management tool that aims to clarify strategy and to translate it into action. Description ikea balanced scorecard made for school need. It doesnt just have to be the companys balanced scorecard as a. The balanced scorecard bsc is a management system and structured report that aligns your companys strategy with your tactical activities.
Despite the fact that since its launch by kaplan and norton 1992 professional and academic discourse on the balanced scorecard bsc is intense, it is not clear. Norton introduced a balanced card which suggested four perspectives to measure performance. Example balanced scorecard for performance measurement. Originalityvalue the paper specifically looks at the implementation of the balanced score card performance management system in. Balanced scorecard example the following is an example of how one might develop a balanced scorecard. The balanced scorecard or balance score card is a strategic performance measurement model which is developed by robert kaplan and david norton. Hbr 1992 the balanced scorecard measures that drive performance by robert s. This download includes a balanced scorecard template contained in an ms excel spreadsheet developed on the basis of the robert s. Balanced scorecard, performance management systems, social and environmental issues.
Its a great team building activity, process management tool and, when you do it properly, you end up with an action plan thats. This diagram is representative of kpis that a typical organization would use in a strategy map as part of a balanced scorecard. Balanced scorecard stepbystep volta river authority. An overall statement of how the organization wants to be perceived over the longterm 3 to 5 years. The balanced scorecard retains traditional financial measures. The balanced scoredcard question 1 although norwalk division of chadwick is not dominate the industry of bsc chadwick case study download as word doc. Impact of a balanced scorecard as a strategic management system. The balanced scorecard is a management system aimed at translating an organizations strategic goals into a set of performance objectives that, in turn, are measured, monitored and changed if necessary to ensure that the organizations strategic goals are met. Colorful 3d spheres balancing on one center sphere. The concept of balanced scorecard has evolved beyond the simple use of perspectives and it is now a holistic system for managing strategy. Strategic grids, measurements, targets, and programs. Balanced scorecard definition of balanced scorecard by robert s.
Presentasi balanced scorecard free download as powerpoint presentation. A practitioners guide to the balanced scorecard cima. Balanced scorecard is not just a performance measurement system, it also is a strategic management system and a communication tool. In addition, he shows how to become a strategyfocused organization by imbedding the balanced scorecard into critical organizational processes. Balanced scorecard one of the most significant business developments of the previous 75 years. The balanced scorecard was developed in the early 1990s by two guys at the harvard business school.
Visualise the presentation full screen, download a. Visual tools for assisting people with building a balanced scorecard, typically used for capturing and comparing data within the four components of the balanced scorecard. Each balanced scorecard perspective is mentioned on a new powerpoint slide. Is a strategic planning and management system that is used extensively in business and industry, government, and nonprofit organizations worldwide to align business activities to the vision. Establishing a sound strategic foundation for the balanced scorecard 2. Balanced scorecards provide the framework around which an organization changes through the execution of its strategy.159 1157 445 846 1453 1068 1194 161 1471 508 649 130 364 415 788 546 1422 380 647 390 466 1143 685 561 1324 167 689 114 606 748 1040 204 193 933 1437 23 302 864 45 914 273